1. Introduction
Welcome to Dialifi.com ("Service", "we", "us", or "our"). By accessing or using our DID (Direct Inward Dialing) services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our Service.
2. Definitions
- "Service" refers to the DID services and related telecommunications services provided by Dialifi.com.
- "User", "you", or "your" refers to any individual or entity using our Service.
- "DID" refers to Direct Inward Dialing numbers.
- "Platform" refers to our website, API, and related services.
3. Service Description
Dialifi.com provides DID numbers and related telecommunications services. Our services include:
- Provision of local and international DID numbers
- Call routing and management
- Voice services
- API access for integration
- Related telecommunications services
4. Account Registration
4.1. To use our Service, you must:
- Be at least 18 years old
- Create an account with accurate information
- Maintain current contact and billing information
- Protect your account credentials
- Notify us immediately of any unauthorized access
4.2. You are responsible for:
- All activities under your account
- Maintaining confidentiality of your credentials
- Any losses resulting from unauthorized use
5. Service Terms
5.1. Number Allocation
- DID numbers are provided on a first-come, first-served basis.
- We reserve the right to change assigned numbers with reasonable notice.
- Numbers are leased, not sold, and remain our property.
5.2. Service Availability
- We strive for 99.9% uptime but don't guarantee uninterrupted service.
- We may perform maintenance with advance notice.
- Service quality depends on your internet connection.
6. Acceptable Use
6.1. Prohibited Activities
- Spam or unsolicited communications.
- Illegal activities.
- Harassment or abuse.
- Fraudulent activities.
- Reselling without written permission.
- Violation of any applicable laws.
6.2. Compliance Requirements
- Adherence to telecommunications regulations.
- Compliance with local, state, and federal laws.
- Proper handling of emergency services limitations.
8. Service Level Agreement
8.1. Uptime
- Target uptime: 99.9%
- Scheduled maintenance excluded
- Credit system for sustained outages
8.2. Support
- 24/7 technical support
- Response time targets based on severity
- Multiple support channels available
9. Privacy and Data Protection
9.1. Data Collection
- We collect necessary operational data
- Usage data for service improvement
- Billing information
9.2. Data Protection
- Industry-standard security measures
- GDPR and privacy law compliance
- No sale of personal data
10. Termination
10.1. By User
- Cancel anytime with notice
- Responsible for charges until termination
- Data deletion upon request
10.2. By Dialifi
- For Terms violation
- For non-payment
- For illegal activity
11. Limitation of Liability
11.1. We are not liable for
- Indirect or consequential damages
- Service interruptions
- Third-party actions
- Force majeure events
11.2. Maximum liability limited to
- Last 3 months of service fees
- Direct damages only
12. Changes to Terms
- We may modify these Terms
- Notice provided for material changes
- Continued use implies acceptance
13. Emergency Services
13.1. Limitations
- Not a replacement for traditional phone service
- May not support emergency calls
- Location information may be limited
13.2. User Responsibilities
- Maintain alternative emergency contact methods
- Inform users of limitations
- Provide accurate location information
14. Intellectual Property
14.1. Ownership
- All Service elements are our property
- Limited license to use Service
- No transfer of IP rights
8. Service Level Agreement
8.1. Uptime:
- Target uptime: 99.9%
- Scheduled maintenance excluded
- Credit system for sustained outages
8.2. Support:
- 24/7 technical support
- Response time targets based on severity
- Multiple support channels available
15. Governing Law
The laws of [Jurisdiction] govern these Terms. Any disputes will be resolved under exclusive jurisdiction of [Jurisdiction] courts.
17. Severability
If any provision of these Terms is deemed invalid, the remaining provisions will remain effective and enforceable.