Privacy Policy

How we protect and handle your data at Dialifi

Last Updated: January 1, 2025

Welcome to Dialifi.com ("we," "our," or "us"). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice over Internet Protocol (VoIP) services, website, and related applications (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our Services.

1. Information We Collect

Personal Information You Provide:

  • Account Information: Name, email address, phone number, billing address, payment information (e.g., credit card details processed by our secure payment partners), and company details.
  • Profile Data: Preferences, settings, and any other information you add to your account profile.
  • Communications: Records of your correspondence with us, including support requests and feedback.

Information Collected Automatically:

  • Call Data Records (CDRs): Details of your calls, messages, and conferences, including phone numbers, timestamps, call duration, and routing information.
  • Device and Connection Information: IP address, browser type, operating system, device identifiers, and network information.
  • Usage Data: Information about how you interact with our Services, such as features you use, log files, and diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to analyze trends, administer the website, and track users' movements around the site. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.
  • Process transactions and send you related information, including confirmations and invoices.
  • Authenticate your access to your account.
  • Route your communications and connect your calls.
  • Send technical notices, security alerts, and support messages.
  • Respond to your comments and questions and provide customer service.
  • Comply with legal obligations and enforce our terms and conditions.
  • For other business purposes, such as data analysis, identifying usage trends, and evaluating and improving our Services.

3. Legal Basis for Processing (For EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is:

  • The performance of our contract with you (to provide the Services).
  • Your consent (e.g., for marketing communications).
  • Compliance with legal obligations.
  • Our legitimate interests, which are not overridden by your data protection rights.

4. How We Share Your Information

We do not sell your personal data. We may share information we collect about you in the following ways:

  • Service Providers: With trusted third parties who assist us in operating our Services, such as payment processors, data storage providers, and analytics platforms. These partners are bound by contractual obligations to keep your information confidential.
  • Legal Requirements: If required to do so by law or in response to a valid request by a public authority (e.g., a court or government agency).
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Policy, and to the extent necessary to comply with our legal obligations (for example, tax and accounting requirements), resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: The right to access and receive a copy of your personal data.
  • Rectification: The right to correct inaccurate or incomplete data.
  • Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data.
  • Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
  • Objection to Processing: The right to object to our processing of your personal data.
  • Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us at privacy@dialifi.com. We will respond to your request within a reasonable timeframe.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure that such transfers comply with applicable data protection laws and that your data is adequately protected.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such data, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Dialifi Inc.
2240 Indigo Hills
Corona, CA 92879