Dialifi, as a wholesale VoIP operator, is committed to protecting consumer rights by providing fully compliant telecommunication services worldwide. We take fraud, spam, and abuse seriously — and we need your help to stop it. If you have received an unwanted call, spam message, or fraudulent communication from a phone number associated with Dialifi's network, please report it using the form below. Our compliance team will investigate immediately and take appropriate action. Your report makes the entire network safer — for everyone.
Please provide as much detail as possible about the unwanted call or message you received. This information will help us investigate and take action against any fraudulent or abusive activity on our network. We appreciate your help in keeping communications safe and transparent for everyone.
Once your report is received, here is how Dialifi handles it:
Acknowledgment
You will receive a confirmation that your report has been logged within 1 business day.
Investigation
Our compliance team reviews the reported number, traces its account origin, and audits associated call records.
Action
If the report is verified, the number and/or associated account is immediately suspended or terminated.
Follow-up
Where appropriate, we will notify you of the outcome of our investigation.
Regulatory Escalation
If required by law or regulation, reports may be escalated to relevant regulatory or law enforcement authorities.
Dialifi strictly prohibits the use of its network for:
As a wholesale carrier operating in 100+ countries, Dialifi understands the responsibility that comes with managing a global voice network. We have built our compliance framework around three core principles:
Dialifi continuously monitors traffic patterns for anomalies — including sudden spikes in outbound call volume, unusual routing behavior, and known fraud signatures. Suspicious activity is flagged automatically, before a complaint is even filed.
All new accounts undergo identity and business verification before number provisioning is approved. We apply AML/KYC checks to ensure every customer on our platform is a legitimate business operator — not a bad actor.
When abuse is reported or detected, Dialifi acts fast. Numbers are suspended within hours of a verified complaint, and accounts found in breach of our Acceptable Use Policy are terminated without appeal.
No. Dialifi is a wholesale infrastructure provider. We do not make calls to end users. If you received a call from a number on our network, it was placed by one of our business customers — and we take that seriously.
For privacy and legal reasons, Dialifi cannot share customer account information with third parties. However, we will use your report to investigate and take action on the account internally.
Our compliance team reviews all reports within 1 business day. Urgent or serious reports — involving fraud, threats, or scams — are escalated immediately.
If calls continue after you've submitted a report, please resubmit with updated details or contact us directly at abuse@dialifi.com for priority escalation.
If you're unsure whether a number is on our network, submit the report anyway. We'll investigate and, if the number belongs to another carrier, we'll refer the matter to the appropriate operator.